Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

Last Updated: October 17, 2026

At Sheikh's Collection, we want you to be satisfied with your purchase. Please read the following policy before placing an order.

1. Return and Exchange Period

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions below and applicable law.

Please contact us for approval and instructions before sending an item back.

2. Eligibility Conditions

To qualify for a return or exchange, an item should generally be:

  • Unused, unworn, and unwashed.

  • Undamaged and in its original condition.

  • Returned with original tags and packaging, where applicable.

  • Accompanied by the order number or proof of purchase.

Items showing signs of wear, washing, alteration, or customer-caused damage may not qualify, subject to applicable consumer protection laws.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us promptly. Provide your order number, a description of the problem, and clear photographs where possible.

We will review the issue and discuss an appropriate resolution, such as a replacement, exchange, or refund, in accordance with applicable law.

4. Size Exchanges

Size exchanges may be requested within 7 days of delivery, subject to eligibility and stock availability. If the requested size is unavailable, we will discuss the available options with you.

5. Refunds

Refunds are subject to review and approval under this policy and applicable law.

Approved online payment refunds will generally be processed through the original payment method where supported. For Cash on Delivery orders, we will coordinate an appropriate refund method with the customer.

Processing times may vary depending on the payment provider or bank.

6. Return Shipping Charges

For size exchanges or change-of-mind returns, customers may be responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly supplied items, we will discuss an appropriate resolution, including applicable shipping costs, in accordance with the law.

Please contact us before dispatching any return.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after dispatch.

Eligible refunds for prepaid orders will be handled through the applicable refund process.

8. How to Request a Return or Exchange

Please provide your name, order number, product details, reason for the request, and photographs where relevant.

Email: info@sheikhscollection.com
Phone / WhatsApp: 03021697266

We will review your request and guide you through the next steps.

9. Contact Us

Sheikh's Collection
Email: info@sheikhscollection.com
Phone / WhatsApp: 03021697266
Website: https://sheikhscollection.com/

Nothing in this policy excludes any consumer rights that cannot lawfully be excluded.