Frequently Asked Questions (FAQ)

1. How can I place an order?

Browse our website, select your preferred products and sizes, add them to your cart, and complete checkout with your contact and delivery details.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available where supported. You can select COD at checkout if it is available for your order and location.

3. Can I pay online?

Yes, online payment options may be available at checkout. Select one of the payment methods displayed on our website.

4. How much is delivery?

Our standard shipping charge is Rs. 250 per order unless a different charge or offer is displayed at checkout.

5. How long does delivery take?

Our estimated delivery time is 3–5 working days. Actual delivery may vary depending on your location and courier operations.

6. Do you deliver across Pakistan?

We deliver to serviceable locations within Pakistan, subject to courier availability and applicable restrictions.

7. Can I exchange an item if the size does not fit?

You may request a size exchange within 7 days of receiving your order, subject to product condition, stock availability, and our Return & Exchange Policy.

Please contact us before returning an item.

8. What if I receive a damaged or incorrect item?

Contact us promptly with your order number and photographs of the issue. We will review your request and explain the available resolution.

9. Can I return an item?

Eligible returns may be requested within 7 days of delivery, subject to our Return, Exchange & Refund Policy and applicable law.

10. Can I cancel my order?

Contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.

11. How can I track my order?

If tracking is available, we will share the relevant tracking details through the communication method supported by our store or courier.

12. What if I entered the wrong address?

Contact us immediately at 03021697266. We will try to assist, but address changes may not be possible after dispatch.

13. How can I contact customer support?

You can reach Sheikh's Collection using the details below:

Email: info@sheikhscollection.com
Phone / WhatsApp: 03021697266

Please include your order number for order-related enquiries.

14. Where can I find your policies?

Our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Service should be available through the policy links on our website.

For further assistance, contact our customer support team.